Shipping policy

SHIPPING POLICY

At Gaja Glow, every piece of jewelry is carefully prepared and quality-checked before it is shipped.

PROCESSING TIME

All orders require approximately 7 business days for processing. This time includes production/preparation, quality inspection, finishing, and secure packaging.

SHIPPING TIME

Once your order has been shipped, international delivery generally takes approximately 7-10 business days, depending on the destination, shipping carrier, customs clearance, and local delivery services.

ESTIMATED DELIVERY TIME

The estimated total delivery time is approximately 10-15 business days:

7 business days for processing + approximately 7-10 business days for shipping.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs procedures, carrier delays, holidays, weather conditions, or other circumstances beyond our control.

ORDER TRACKING

Once your order has been shipped, tracking information will be provided to you when available. You can use the tracking information to follow the progress of your shipment.

INTERNATIONAL SHIPPING

We ship internationally. International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

CUSTOMS, DUTIES & TAXES

Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer. Gaja Glow is not responsible for customs delays or charges imposed by the destination country's authorities.

SHIPPING DELAYS

We carefully prepare and dispatch orders within our stated processing timeframe. However, once a package has been handed over to the shipping carrier, delays caused by customs, weather, transportation issues, holidays, strikes, or other circumstances outside our control may occur.

If your shipment is delayed, please contact us and we will assist you in checking the available tracking information.

WRONG OR INCOMPLETE ADDRESS

Please make sure that your shipping address is complete and accurate before placing your order. Gaja Glow is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist before the order is shipped.

CONTACT

If you have any questions about shipping or your order, please contact us through our website's contact page.